1. Introduction
MapleWager Canada Ltd. ("MapleWager", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform at maplewager.com.
2. Information We Collect
We collect information you provide directly (name, date of birth, address, email, phone, payment details), information collected automatically (IP address, device type, browser, usage data), and identity verification documents required by AGLC and AML/KYC legislation.
3. How We Use Your Information
Your information is used to: create and manage your account; process deposits and withdrawals; verify your age and identity; comply with AGLC, AiGC, and AML/KYC obligations; detect fraud and prevent problem gambling; provide customer support; and send you communications (with your consent).
4. Legal Basis for Processing
We process your data on the following bases: performance of our contract with you; compliance with legal obligations under the iGaming Alberta Act, S.A. 2025; our legitimate interests in fraud prevention and responsible gambling; and your consent where applicable.
5. Disclosure of Your Information
We may share your data with: AGLC and AiGC as required by our licence; payment processors and banking partners; identity verification providers; fraud prevention agencies; and analytics and IT service providers bound by confidentiality agreements. We do not sell your personal information.
6. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 7 years after closure as required by AML/KYC legislation and AGLC regulations.
7. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, and request deletion of your personal information (subject to legal retention requirements). Contact our Privacy Officer at [email protected].
8. Cookies
We use cookies and similar technologies. Please see our Cookie Policy for details. You can manage your cookie preferences via our cookie banner.
9. Security
We implement SSL/TLS encryption, secure data centres, access controls, and regular security audits to protect your data. Despite our measures, no transmission over the internet is 100% secure.
10. Contact Us
MapleWager Canada Ltd., Suite 800, 10180 — 101 Street NW, Edmonton, AB T5J 3S4. Privacy Officer: [email protected]